Help & FAQs - Deep Valley Furniture

All our collections are represented in store, allowing customers to appreciate the quality, appearance and feel of each style. We endeavour to represent as many pieces from each range, but not necessarily in every finish, so if you are hoping to see a particular item, please call us before travelling.

All cabinet furniture comes with a full 12-month manufacturer warranty providing peace of mind in the event of product or material defects.
The majority of sofas, divan beds and mattresses are covered by a minimum warranty of one year. Some benefit from longer periods of cover, highlighted on the product display and on the customer’s order confirmation.

One of the top secure encrypted gateway services in the UK protects all online payments, and the company has a very stringent privacy policy that ensures no information about you is ever shared with outside parties. When the order is placed, 256-bit encryption is used to protect all credit card numbers. After that, payment is obtained via Barclays’ online credit card system. No instances of credit card fraud utilising our online shopping system have been reported.

Most of our items are supplied fully assembled, with the exception of some large items, such as dining tables, wardrobes and beds. We sell a few items that require relatively basic assembly, these include some, but not all, coffee tables, lamp tables, console tables, dining chairs and benches. Items are indicated on the website if they require assembly. We do offer a full assembly service, so don’t worry, we can take care of this for you.

Our team are required to keep their safety shoes on while working but will ensure they wipe their feet thoroughly each time they enter your home. Plastic overshoes are not considered safe while carrying heavy furniture, especially on stairs. If there is a risk of any dirt outside your home being brought in on their feet, we would encourage use of sheets or cardboard to protect your floor.

Whilst our team always take every care to avoid damage, sometimes the nature of bulky deliveries in confined spaces can cause difficulties. We cannot accept any liability for damage to any part of your home or contents during such situations.
We would encourage the removal of all breakable items such as wall-hangings, ornaments and lampshades before our team arrives.

There are two main factors to consider before placing your order or booking delivery:

The room itself. Take care to measure as accurately as you can. Consider skirting board depth, doorways, windows and where electrical sockets are positioned. In general, our quoted product dimensions represent the maximum in height, width or depth.
Access to the room. If you have a narrow access route, tight turn on staircase or very low ceiling, please consider this before ordering. Our sales team will do their best to answer any product related questions.

Sales Questions

Payment Questions

Delivery Questions

Customer Service Questions

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Sales Questions

What are your opening hours?

How can I place an order?

Can I see all ranges in store?

Does your furniture come with a warranty?

Will my item have natural markings?

How do I care for my furniture?

Will I have to assemble the product myself?

Payment Questions

What are my payment options?

How secure are my card details?

Can I pay by Finance?

Delivery Questions

Do you deliver to my area/postcode?

When do you deliver?

How will my furniture be delivered?

How long will my order take to be delivered?

I’m moving house, can I place my order and arrange delivery later?

Will my furniture require assembly?

I live in a block of flats, how will my delivery work?

I have parking or access restrictions outside my home, can you still deliver?

Will you deliver to room of choice?

How can I protect my carpet/flooring?

What happens if the delivery team accidentally damage my home?

Will you take the packaging away?

Will you take my old furniture away?

Can I amend my delivery service?

Can I change my delivery date?

Will I have to assemble the furniture myself?

Should I measure my home before placing my order?

Can you deliver to a safe place?

Can I collect my order from your store?

Customer Service Questions

How do I manage my order online?

My contact details have changed since ordering. How can I update them?

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